When you visit our site, our servers may be automatically logging the standard data sent to us by your web browser. This data is essential to responding to requests your browser sends us and usually includes your computer's IP address, your browser type and version, the pages you visit, the time and date of your visit, the amount of time spent on each page, and other details.
When you make a request to our servers your device attaches some extra information to the request. This usually includes information like the device’s type (e.g. laptop, tablet, phone), device OS (e.g. Windows, macOS, Android), unique device identifiers, and sometimes location data, depending on the device. To find out exactly what’s sent we recommend you check your device settings.
We might ask you for information like:
- Email address
- IP Address
- Operating System
This data will only be requested if you access our services or require features that need this data to work.
Legal basis for processing
We collect and process data about you only where we have a legal basis for doing so. The legal bases for processing are when:
- It’s necessary for a contract you enter with us (for example, when you request a service that we provide and we give it to you);
- It satisfies a legitimate interest - such as for research and development, to market and promote our services, and to protect our legal rights and interests;
- You give us consent to do so (for example if you give us permission to email you a newsletter or product update)
- We need to process your data to comply with a legal obligation
You can withdraw consent at any time, however this will not affect any processing that has already happened.
We endeavour not to keep personal data for longer than we need it. While we have your data, we protect it within acceptable means to prevent loss, theft and unauthorised access, disclosure, copying, use or modification. If necessary we may retain your data for our compliance with legal obligation, or in order to protect your vital interests. We cannot guarantee absolute data security and advise that no method of electronic transmission or storage is 100% secure.
Collection and use of information
We may collect, hold, use and disclose data to:
- Enable you to customize your experience of our website;
- Enable you to access and use our website, associated applications, services and associated social media platforms;
- Contact and communicate with you
- Records keep and/or for administrative purposes
- run competitions and or offer additional benefits to you;
- advertise and/or market, including sending you promotional information as and when we have your consent
- Comply with legal obligations and resolve any disputes that we may have;
- Consider your employment application with us
International data transfer
Any personal information we collect is stored and processed in Worldwide, and where our partners, affiliates and third-party providers maintain facilities. When you give us your information you consent to it’s transfer overseas.
If this transfer overseas results in transfer outside of the European Economic Area (EEA) we shall ensure that it’s protected by appropriate safeguards. These safeguards include those approved by the European Commission, binding corporate rules, and other legally acceptable means.
Transfers overseas may result in data you give us being held in jurisdiction which are not subject to similar data privacy laws as ours, therefore if a third party engages in acts or practices which would contravene our laws this may mean you will not be able to seek redress.
Your rights around and controls of your data
If you’re under 16, you must have your parent or guardian’s consent to share your personal data prior to the access of our website or use of our services.
You do not have to provide personal data to us, and can withdraw consent at any time. However, if you do not provide certain information we may not be able to provide a complete experience for our website, products or services.
Information from third-parties
If you are a third-party providing us personal data, you represent and warrant that you have the person’s consent prior to disclosure to us.
Restriction of processing
You can restrict the collection and processing of your personal data where consent was given in the past. If you have agreed to us using your personal data for marketing purposes, you can opt out by contacting us.
Access and data portability
You may request the personal data we hold on you, and where possible we will return this to you in a generally accepted, easily readable machine format format such as JSON or CSV. You may also request that we transfer this personal information to a third-party. We may request verification of your identification in case we doubt the authenticity of the request.
If you believe the information we hold on you is incorrect or inaccurate in any way, you have the right to request rectification.
Notification of data breaches
In any instance where there is evidence that your personal data is breached from our systems, we will openly and transparently notify you of it, and take proactive steps to ensure such a breach does not occur in the future. We comply with all laws applicable to us in the respect of a data breach.
If you believe that we have breached a relevant data protection law or have evidence of any breach, you may contact the Data Protection Officer at using the details below and we will investigate your complaint.You also have the right to contact any regulatory body or data protection authority in relation to your complaint.
To unsubscribe from our email databases or opt-out of communications, please contact us using the opt-out facilities provided in the footer of the emails.
Cookies are small pieces of data about you and your activity across the site. Sometimes they store preferences, and other times they return data to who issued them. You can opt-in and out of cookies when they are requested or follow your browser instructions for turning cookies off.
Limits of our policy
Our site, social media profiles and product/service offerings may link to external sites that are not operated by us. In such an event please be aware that we cannot control the content or policies of those sites, and do not accept responsibility or liability for their privacy practices.
Changes to this policy
Effective date (DD/MM/YYYY): 27/05/2020